These stories are always somewhat funny, but hit really close to home based on the fact that the volume of my career’s work has been in telecommunications. I have been in situations like this (albeit not nearly as drastic) where you have to manage through all of the snowball that happens as a result. While it is so incredibly complicated, I think we are all starting to better learn how to navigate these scenarios and remind ourselves how easy it is for the 0.1% of people to derail the boat which is otherwise navigated by the 99.9%.
The one thing that shocked me though? 2 years of service was the alleged reimbursement offer (and 2 subsequent years of free service)… What’s that, a little less than $10k? I know if I were a customer I would be looking for WAY more than that. Right? What do you think – what’s the price on ’embarrassment’ or ‘agony’ now in a digital age where it’s so easy to smear a company and have it go viral?
Til Next Time,